New IT Support Questionnaire

New IT support customer questionnaire

New IT support Questionnaire

Name

First

Last

What are your Opening Hours

Name of Current IT provider

Current term of contract

Monthly Cost (if your comfortable with telling us)

If you've worked with an IT service provider before, what did you like about working with them?

Is there anything else we should know that could help us deliver an exceptional service to you?

If you could wave a magic wand and solve the 3 most frustrating issues with your business and IT, what would they be?

Do you own a Server

Yes

How Many Workstations do you have? (PCs, laptops etc)

How is your E-mail Hosted? (Gmail, MS365 etc)

What Services would you require from MB Digital IT

Managed Server cloud backups

Managed Workstation Backups

Managed Email Security

MS 365 Backups

Managed Anti virus

Hardware Support

Any other information you would like to provide

When do you require us to start our IT cover with you?

If you are human, leave this field blank.

Contact us

To speak to one of our experienced team, please call 01539 731681. You can also email your enquiry to: info@mbdigital.co.uk or click online enquiry.

Alice Chadwick

16:03 17 Mar 25

Good service and good quality printing - we have used the firm on and off for many years now for various printing and scanning requirements and we have now set up an IT support contract with them. Particular thanks to @markfoster when he came to sort out some technical problems in our office and we added more problems to his list upon arrival and he didn't leave until they were all sorted, without hesitation - much appreciated!

Gareth Hayton

09:31 14 Mar 25

Great service all round!!

We recently migrated from another local IT provider, MB's detailed and planned approach made the process run smoothly and it was extremely stress free! We were up and running in no time. The engineer assigned to our project was Ben, who went out of his way to make sure everything ran smoothly and was always available if we had a query.

Penelope

15:07 07 Mar 25

Awesome service!!
Called MB Digital this afternoon following an issue with my outlook. Ben remote dialled in and sorted it there and then. No fuss, just great service. Thank you, Ben!

Liz Salt

10:06 27 Feb 25

I am very, very impressed. I'd just rung in with a 'computer broken' issue when Outreach dropped our entire area's network. Ben not only helped with my initial problem & gave an update re the outtage but also rang back the next day to both check that my internet was back on And to solve my issue. .. an issue that no other company had been able to solve for months! Legend!

Dominic Jackson

10:52 05 Feb 25

Just moved our business phones, network, printer and support over to MB Digital. Mark made the transition seamless and has been on hand to explain everything needed. A refreshing approach from a local supplier.

Lisa Holden

14:09 23 Dec 24

Such a great company to work with. From the start of the process to the finish, they have been great. Special thanks to Mark for all your help with the installation of the wi-fi system and the photocopier at The Lakelands Owners Club. I would definitely recommend MB Digital.

New IT Support Questionnaire

New IT support customer questionnaire

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